Please email us at info@healthextensionstore.com or live chat us during our hours:
Monday - Friday: 9am- 5pm EST

Health Extension offers a variety of premium pet products, including:
Dry Dog & Cat Food
Wet Dog & Cat Food
Treats & Chews
Supplements
Meal Toppers
Grooming & Training Products
To easily find specific products, use our navigation bar or the search feature at the top of the page

Yes, please fill out the application form here.

To apply, complete our Health Extension Retailer Application (https://healthextensionstore.com/pages/retailer-application)  Once submitted, our team will review your application and contact you with the next steps.

We partner with brick-and-mortar retail stores. Please note, we do not accept third party online resellers.

The application will ask for details about your business, including your store location(s), business type, target customer base, and any current pet product offerings. Providing as much information as possible helps us evaluate your application quickly.

Our team typically reviews applications within 1-2 business days. You will be notified of the decision via email.

As a Health Extension retail partner, you’ll have access to:

• A comprehensive selection of premium pet foods, treats, and supplements.
• Marketing materials to help promote our products.
• A training portal for you and your staff to learn about our product lines.
• Dedicated support from our Retail Support Team.
• Special pricing
• Access to exclusive promotions

No, we do not have a minimum order requirement. Retail partners can order based on their specific needs

Yes! We provide marketing materials, including brochures, product guides, and digital assets, to help you promote Health Extension products in your store. Additionally, our team is available to assist with promotional planning.

Yes! We offer training and resources to support our retail partners. Visit www.healthx.pet to sign up for our training platform and access valuable learning materials.

We partner with approved retailers who meet our e-commerce guidelines. However, we do not permit subcontractors to sell our products on platforms like Amazon, as we prioritize maintaining brand consistency and customer experience. If you are a currently retailer, you are required to abide by MAP policy. If you do not, your access to purchasing our product will be revoked.

For any questions, please contact our Retail Support Team at info@healthextensionstore.com. We’re happy to assist you!

For product-related FAQs to help your customers, visit our Pet Parent FAQ page for detailed answers on ingredients, feeding guidelines, and more

Here’s how to place an order on the Health Extension Wholesale website:

Visit: Go to: www.healthextensionstore.com.

Log In: Click on "Log In" at the top right and enter your wholesale account credentials. If you’re new, please sign up to create a wholesale account.

Browse Products: Navigate through the categories or use the search bar to find products you’d like to order.

Select Quantity: Choose the quantity for each item and add them to your cart. Wholesale prices will be displayed once you’re logged in.

Review Cart: When ready, click on the cart icon to review your selections and ensure quantities are correct.

Checkout: Click “Proceed to Checkout” and follow the prompts to enter shipping information and choose a payment method.

Confirm Order: Review all details, then click “Place Order” to complete. A confirmation email will be sent to you once the order is successfully placed.

For assistance, feel free to reach out to our Customer Care Team at 800-992-9738.

We try our best to ship items as fast as we can. Please allow 1-2 days for us to pick and pack your order. Our average shipping times are 2-7 days depending on your location. Tracking numbers will be updated no later than 1 day after your order has been shipped. If you don't have a tracking number after 3 business days please email us at info@healthextension.com. Sometimes our emails go to your email's spam box, please check there if you are missing an email from us.

*Please note orders placed during the holiday season may experience longer shipping times and may experience delays due to increased demand and potential inclement weather. We are working diligently to fulfill your orders promptly. We appreciate your understanding and patience during this time.

No, wholesale prices are only visible once you’re logged in with your wholesale account credentials.

If you’re experiencing login issues, please reach out to via our live chat as this will be the fastest way for us to help. Please make sure to check your spam/junk email folder for our emails. For further help, contact our Customer Care Team at 800-992-9738.

Click on the cart icon to review your selections. Ensure quantities and items are
correct before proceeding to checkout.

Once an order is placed, changes are not guaranteed. Contact our Customer Care Team at 800-992-9738 as soon as possible for assistance.

Yes, an order confirmation will be sent to the email address linked to your wholesale account.

Orders are typically packed and shipped within 1-3 business days.

All orders ship from New York and typically arrive within 3-5 business days. Transit and delivery times may vary by carrier.

On our Health Extension Wholesale website, www.healthextensionstore.com, we accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, some customers may have options to pay with PayPal or other digital payment methods if available.

If you need specific assistance with an your invoice, please reach out to our accounting team: ar@healthextension.com.

We greatly appreciate your interest in our brand. Unfortunately, we only ship within the continental USA. We do not ship to Hawaii & Alaska (& other outlying islands). We apologize for this inconvenience.

If you wish to cancel your order, please reach out to us as soon as possible. You can email us at info@healthextensionstore.com or use our live chat feature on our website. If your order has already shipped, we cannot cancel it.

All prices are in USD.

Once your order ships, you’ll receive an email with tracking details so you can monitor the progress. If you haven't received the tracking information, please check your spam or promotions folder, as sometimes emails may be filtered there.

If your tracking information isn't updating or showing movement, it may take up to 24 hours for tracking details to refresh once shipped. Also, please check your junk/spam email folder for the tracking. If you’re still experiencing issues after this period, feel free to contact our Customer Care Team:

Phone: 800-992-9738

Email: info@healthextension.com

Yes! If your order is shipped in multiple packages, you’ll receive a unique tracking number for each shipment.

No, we do not currently offer drop shipping services. All orders must be placed and shipped directly to your business location.

Most of our products are made in the United States. All ingredients used are sourced in the US or approved countries (several of which are a part of the European Union) that can provide a higher standard of quality than the USA can. Our GEO cans are made in Canada but they are one of the countries approved for sourcing. No ingredients used are sourced in China.

All of our cans are BPA free!

The 8oz and 16oz containers contain approx. 15 and 30 scoops on average. The scooper is approximately equivalent to a tablespoon. The weight of the pet and breed will alter these time frames based on serving size.

Bovine colostrum is known to support gut flora by offering a local antimicrobial and anti-inflammatory effect in the intestinal tract when ingested by other species. Some studies support that colostrum may increase the effectiveness of vaccinations, improve the immune response against certain viruses, bacteria and parasites. Additionally, it also improves bone and muscle function in older pets, and is even used as supportive medicine along with traditional treatments for dogs and cats periodontal disease.

Our Little Cups are "all-life stages" recipes and contain a higher mineral concentration to accommodate dogs of all ages. This increased nutrient density can lead to a natural oxidation process, resulting in what appears to be a darker color ring found within the cup. Since we do not use synthetic coloring or artificial additives, you are seeing the product doing exactly what it would do naturally had it been made in your own kitchen. All Health Extension products go through a series of up to 140 check points to ensure quality safety and palatability. We understand that this may be concerning and want to assure you that the darker color observed is cosmetic only.

Broth-licious is a line of complete and balanced meals crafted to provide functional
nutrition for adult dogs. Made with wholesome ingredients, these broths are
designed to be served alone as the main meal or over your pet’s regular kibble for
added hydration.

Broth-licious is slow-cooked in bone broth in small batches to enhance flavor and
preserve nutrient quality. This product is made by a family-owned business in the
USA and is vet-formulated to ensure it meets the highest standards of pet
nutrition.

Broth-licious includes specialized recipes to support various health needs,
including:

• Shiny Coat - Ocean Fish in Bone Broth Recipe
• Digestion - Chicken & Pumpkin in Bone Broth Recipe
  
• Vitality - Beef & Green Bean Recipe
  
• Mobility - Chicken & Carrot Recipe
  

Each recipe is crafted to address specific functional needs, making it easy to
choose the best option for your pet.

Broth-licious is designed for versatility. Simply or serve it alone as a savory meal or
pour it over your pet’s kibble as a meal topper. It’s also ideal as a "pack-and-go"
option, allowing you to provide your pet with a nutritious, hydrating meal wherever
you go.

Yes, all Broth-licious flavors are grain-free, making them an excellent choice for
pets with sensitivities to grains.

Broth-licious is available at select pet retailers and online through the Health
Extension website. Please visit our website for a list of locations and online
purchasing options.

After opening, refrigerate any unused broth and use it within 3–5 days for optimal
freshness and flavor.

No, Broth-licious is crafted without artificial flavors, colors, or preservatives,
offering a wholesome meal with functional nutrition and natural ingredients.

Broth-licious comes in a 12 – pack box with convenient, individual easy to open
cups, allowing you to use just the amount you need.

Our Health Extension Gently Cooked pouches are made in Thailand. We source
from trusted suppliers to provide a safe and nutritious meal for your pet.

Our Gently Cooked pouches contain no artificial preservatives. Instead, we use
natural ingredients that preserve the food’s freshness and quality. The cooking
process involves heating the ingredients within their sealed pouches, creating a
sterile and shelf-stable product without needing artificial preservatives. Each
recipe includes rosemary, Vitamin C, and Vitamin E, which serve as natural
preservatives. Their antioxidant properties help prevent the oxidation of fats and
oils in the food, ensuring a safe and high-quality meal for your pet.

The primary meat ingredient in our Gently Cooked recipes is high-quality animal
protein. Chicken, beef, or lamb is always the first ingredient, meaning it’s the most
significant component by weight before cooking. This provides an excellent source
of protein to support your pet’s overall health and well-being.

In addition to protein-rich meat, our recipes include wholesome ingredients like
carrots, pumpkin, brown rice, green peas, and chicken bone broth. These
ingredients contribute to a well-rounded, nutritious meal. The bone broth adds
both flavor and essential nutrients, enhancing hydration and providing additional
health benefits for your pet.

At Health Extension, we use a meticulous 3-stage quality check system with 140
checkpoints throughout production:

• Ingredient Inspection: Before ingredients enter our plant, they undergo
  rigorous inspections to ensure they meet our quality standards, preventing
  substandard ingredients from entering production.
  
• Batch Monitoring: During processing, we continuously monitor each batch
  to maintain consistency and quality throughout the production.
• Final Product Testing: After production, the finished product undergoes a
  final round of quality checks to meet our stringent standards before
  reaching your pet’s bowl.

We use handcrafted, small-batch recipes to ensure high quality in every pouch. Our
meals are cooked slowly at low temperatures (around 200+ °F) in a flavorful bone
broth, similar to how you’d prepare a stew in a crock pot. This gentle cooking
process combines direct heat and natural steam, which destroys harmful bacteria
while preserving essential nutrients and flavors, resulting in a wholesome meal
with a taste your pet will love.

This slow-cooking method maintains food quality and nutritional value, providing
your pet with a home-cooked-style meal that’s both nutritious and flavorful. The
result is a safe and satisfying dish that delivers the same benefits as a freshly
prepared meal.

When adding water to our
Air-Dried dog food, the feeding guidelines remain the same. Simply follow
the feeding instructions on the packaging and add water after measuring the
dry product. Our formulation accounts for moisture absorption during
rehydration, ensuring that your pet receives the proper balance of nutrients.
For any personalized feeding recommendations, consult your veterinarian.

Each bag of our Air-Dried Recipes contains up to 85% animal meat or meat-
based protein. We prioritize quality by sourcing fresh meats and organs and
meticulously crafting recipes to ensure high nutritional value for your pet.

Our Air-Dried recipes are prepared without heat using a slow, low-
temperature air-drying process. This method preserves essential nutrients,
vitamins, and enzymes, ensuring your pet receives maximum nutritional
benefits. It also enhances natural flavors, making the food more enjoyable
for your furry friend.

Our Air-Dried Recipes contain the same fruits and vegetables depicted on
the packaging. These wholesome ingredients are incorporated directly into
the food pieces, ensuring dogs receive all their nutritional benefits even if
they are less visible in the final product.

Our Air-Dried Recipes have an 18-month shelf life. To maintain optimal
freshness, store the food in a cool, dry location.

Your satisfaction is incredibly important to us. If you encounter any issues
with the quality of our Air-Dried dog food, please let us know. We are
committed to resolving any concerns promptly and can offer a replacement
bag free of charge to ensure your satisfaction.

If you have any additional questions or need assistance, don’t hesitate to
reach out to our team. We’re here to support you and your pet’s health
journey every step of the way!

The dry food has a shelf life of 18 months after the date of production. The date of production is printed on the bag. However, it may be good for up to 6 months after the expiration date if stored properly. We do not guarantee any products past their expiration dates.

If a canned food product is not consumed the same day, the leftover food should be stored in an airtight container in the fridge and can last up to 3 days.

All of our dry food bags have a zipper closure to ensure optimal freshness. Store in a cool dry place.

There is no one definitive answer to the question of how much to feed a dog. Please take into consideration: breed, age, and activity level. However, general guidelines can be useful in order to make sure your pup is getting the right amount of food and how often he/she needs it. Check out our blog post here, where we go over some guidelines to follow so you can ensure your furry friend is well-nourished.

While it's ok to put our products in the refrigerator, especially in hot climates, Health Extension does not recommend freezing kibble since there are probiotics sprayed onto the food after cooking and the nutritional values of the product cannot be guaranteed upon defrosting. Also, freezing canned products, treats or toppers is not recommended, since the nutritional values of the product cannot be guaranteed upon defrosting as well. These items are not designed to withstand the low temperatures of a freezer.

Our Air-Dried recipes have an 18-month shelf life from the manufacturing date.

To preserve the quality and flavor of the food, we recommend storing it in a cool, dry location and sealing the bag tightly after each use.

This will help keep the nutrients and natural flavors intact, giving your pet the best experience with every
meal.

Health Extension's Gently Cooked Pouches are specifically designed to be shelf-stable, making it easy to store them at room temperature without the need for refrigeration or freezing before they’re opened.

Each pouch has a shelf life of up to 24 months from the date of production, so you
can confidently stock up on your pet’s favorite meals without worrying about them
spoiling or needing freezer space.

Once a pouch is opened, we recommend placing any unused portion in the
refrigerator and using it within 3 days to maintain the food's freshness, flavor, and
nutritional benefits for your pet. This allows you to offer the best quality with every
meal.

We hope this information is helpful, and please feel free to reach out if you have
any more questions.

Yes. Our rigorous quality assurance program ensures that raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, listeria, and heavy metals before accepting them into the facility.

We have over 140 checkpoints for our products

TESTING BEFORE COOKING

Our rigorous quality assurance program ensures that every batch of our raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, and listeria, before accepting them into the facility.

TESTING DURING COOKING

We have an extensive sampling procedures throughout the cooking process which is done at an independent third-party laboratory to ensure compliance with all requirements related to food safety standards.

TESTING AFTER COOKING

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

Absolutely! Feel free to ask anything on your mind! Please email us at info@healthextensionstore.com