FAQ

Please reach out to your sales rep (if you do not have a sales rep please email us directly: info@healthextension.com), and a Health Extension employee will create your company/profile for you. We will then send you an email to create your log in and finish setting up your account so you can start placing orders.

The account creation email will come from info@healthextension.com. Please check your junk/spam box for the email if you have not received.

Once your account has been created, you can start placing orders. Please log into the portal. Once logged in it will take you to your orders page where you can see any recent orders. From there, at the top right corner, click "Go to store". From there it will take you to our home page. Click "Catalog" on the navigation bar to view all products. You can use the search button (magnifying glass) at the top right of the page to search for specific items. You can also use the "Filters" button at the top left of the page to filter your search. Click on the product & select the size/variant (if applicable) and adjust the quantity you are wanting to purchase. Then click add to cart. Once all items are added to your cart, click the cart icon at the top right of the page.

*Please note all orders over $399 ship free. If under that amount it is $15.00 for ground shipping.

Then click check out on the right hand side. You will be directed to input your billing information. You can also enter a PO number at this section.

Click "Review order". Here, you can see your order total, billing info, shipping address, etc. Please check if all information is correct. If it is, click "Submit" at the bottom of the screen & your order will be submitted.

We try our best to ship items as fast as we can. Please allow 1-2 days for us to pick and pack your order. Our average shipping times are 2-7 days depending on your location. Tracking numbers will be updated no later than 1 day after your order has been shipped. If you don't have a tracking number after 3 business days please email us at info@healthextension.com. Sometimes our emails go to your email's spam box, please check there if you are missing an email from us.

*Please note as we enter the holiday season that order processing and shipping times may experience delays due to increased demand and potential inclement weather. We are working diligently to fulfill your orders promptly. We appreciate your understanding and patience during this time.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, please email us ASAP if you would like to edit your order address. If your order has been shipped, we cannot edit your order. Please note orders are typically packed & shipped in 2-7 business days.

Email: info@healthextension.com

All prices are in USD.

Shipping is free over $399. If your order total is under $399 it is $15.00 flat for ground shipping.

Once your items are in your cart and you are ready to check out, you will be prompted to fill in your billing information along with your credit card. You can save your credit card information to use for future orders.

Our warehouse is located in Hauppauge, NY.

No, you cannot use coupon codes on your online orders

Currently there is no minimum order amount needed to place an order.

Most of our products are made in the United States. All ingredients used are sourced in the US or approved countries (several of which are a part of the European Union) that can provide a higher standard of quality than the USA can. Our GEO cans are made in Canada but they are one of the countries approved for sourcing. No ingredients used are sourced in China.

All of our cans are BPA free!

Bovine colostrum is known to support gut flora by offering a local antimicrobial and anti-inflammatory effect in the intestinal tract when ingested by other species. Some studies support that colostrum may increase the effectiveness of vaccinations, improve the immune response against certain viruses, bacteria and parasites. Additionally, it also improves bone and muscle function in older pets, and is even used as supportive medicine along with traditional treatments for dogs and cats periodontal disease.

The 8oz and 16oz containers contain approx. 15 and 30 scoops respectively. The scooper is approximately equivalent to a tablespoon. The weight of the pet and breed will alter these time frames based on serving size.

The dry food has a shelf life of 18 months after the date of production, that is when the expiration date printed on the bag would be. However, it may be good for up to 6 months after the expiration date if stored properly. We do not guarantee any products past their expiration dates.

All of our dry food bags have a zipper closure to ensure optimal freshness. Store in a cool dry place.

If a canned food product is not consumed the same day, the leftover food should be stored in an airtight container in the fridge and can last up to 3 days.

While it's ok to put our products in the refrigerator, especially in hot climates, Health Extension does not recommend freezing kibble since there are probiotics sprayed onto the food after cooking and the nutritional values of the product cannot be guaranteed upon defrosting. Also, freezing canned products, treats or toppers is not recommended, since the nutritional values of the product cannot be guaranteed upon defrosting as well. These items are not designed to withstand the low temperatures of a freezer.

Yes. Our rigorous quality assurance program ensures that raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, listeria, and heavy metals before accepting them into the facility.

We have over 140 checkpoints for our products

TESTING BEFORE COOKING

Our rigorous quality assurance program ensures that every batch of our raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, and listeria, before accepting them into the facility.

TESTING DURING COOKING

We have an extensive sampling procedures throughout the cooking process which is done at an independent third-party laboratory to ensure compliance with all requirements related to food safety standards.

TESTING AFTER COOKING

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

Absolutely! Feel free to ask anything on your mind! Please email us at info@healthextension.com or go to our contact us page.