How can I contact Health Extension?
Please email us at info@healthextensionstore.com or live chat us during our hours:
Monday - Friday: 9am- 5pm EST
What types of products do you sell?
Health Extension offers a variety of premium pet products, including:
Dry Dog & Cat Food
Wet Dog & Cat Food
Treats & Chews
Supplements
Meal Toppers
Grooming & Training Products
To easily find specific products, use our navigation bar or the search feature at the top of the page
Is there a minimum order quantity?
No, we do not have a minimum order requirement. Retail partners can order based on their specific needs.
I'm having trouble logging in. What should I do?
If you’re experiencing login issues, please reach out to via our live chat as this will be the fastest way for us to help. Please make sure to check your spam/junk email folder for our emails. For further help, contact our Customer Care Team at 800-992-9738.
How do I place an order?
Here’s how to place an order on the Health Extension Wholesale website:
Visit: Go to: www.healthextensionstore.com.
Log In: Click on "Log In" at the top right and enter your wholesale account credentials. If you’re new, please sign up to create a wholesale account.
Browse Products: Navigate through the categories or use the search bar to find products you’d like to order.
Select Quantity: Choose the quantity for each item and add them to your cart. Wholesale prices will be displayed once you’re logged in.
Review Cart: When ready, click on the cart icon to review your selections and ensure quantities are correct.
Checkout: Click “Proceed to Checkout” and follow the prompts to enter shipping information and choose a payment method.
Confirm Order: Review all details, then click “Place Order” to complete. A confirmation email will be sent to you once the order is successfully placed.
For assistance, feel free to reach out to our Customer Care Team at 800-992-9738.
Do you have a special program for Breeders?
Yes, please fill out the application form here.
What payment methods do you accept?
On our Health Extension Wholesale website,www.healthextensionstore.com, we accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, some customers may have options to pay with PayPal or other digital payment methods if available.
Can I edit my order after placing it?
Once an order is placed, changes are not guaranteed. Contact our Customer Care Team at 800-992-9738 as soon as possible for assistance.
How fast is shipping?
All orders ship from New York and typically arrive within 3-5 business days. Transit and delivery times may vary by carrier.
Can I cancel my wholesale order?
If you wish to cancel your order, please reach out to us as soon as possible. You can email us at info@healthextensionstore.com or use our live chat feature on our website. If your order has already shipped, we cannot cancel it.
Do you offer drop shipping services?
No, we do not currently offer drop shipping services. All orders must be placed and shipped directly to your business location.
Who can I contact if I need help with my payment?
If you need specific assistance with an your invoice, please reach out to our accounting team: ar@healthextension.com.
My tracking information isn't working; what should I do?
If your tracking information isn't updating or showing movement, it may take up to 24 hours for tracking details to refresh once shipped. Also, please check your junk/spam email folder for the tracking. If you’re still experiencing issues after this period, feel free to contact our Customer Care Team:
Phone: 800-992-9738
Email: info@healthextension.com
Do you offer drop shipping?
No, we do not currently offer drop shipping services. All orders must be placed and shipped directly to your business location.
Do you ship outside the US?
We greatly appreciate your interest in our brand. Unfortunately, we only ship within the continental USA. We do not ship to Hawaii & Alaska (& other outlying islands). We apologize for this inconvenience.
Where are your products made?
Most of our products are made in the United States. All ingredients used are sourced in the US or approved countries (several of which are a part of the European Union) that can provide a higher standard of quality than the USA can. Our GEO cans are made in Canada but they are one of the countries approved for sourcing. No ingredients used are sourced in China.
Do your cans contain BPA?
All of our cans are BPA free!
Do you conduct inbound testing for active ingredients, pathogens and toxins for your raw materials?
Yes. Our rigorous quality assurance program ensures that raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, listeria, and heavy metals before accepting them into the facility.
We have over 140 checkpoints for our products
TESTING BEFORE COOKING
Our rigorous quality assurance program ensures that every batch of our raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, and listeria, before accepting them into the facility.
TESTING DURING COOKING
We have an extensive sampling procedures throughout the cooking process which is done at an independent third-party laboratory to ensure compliance with all requirements related to food safety standards.
TESTING AFTER COOKING
We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.
How can I apply to become a retail partner with Health Extension?
To apply, complete our Health Extension Retailer Application (https://healthextensionstore.com/pages/retailer-application)
Once submitted, our team will review your application and contact you within 1-2 business days with the next steps.
What type of businesses are eligible to become retail partners?
We partner with brick-and-mortar retail stores. Please note, we do not accept third party online resellers.
What are your policies on selling Health Extension online?
We partner with approved retailers who meet our e-commerce guidelines. However, we do not permit subcontractors to sell our products on platforms like Amazon, as we prioritize maintaining brand consistency and customer experience. If you are a currently retailer, you are required to abide by MAP policy. If you do not, your access to purchasing our product will be revoked.
What benefits do retail partners receive?
As a Health Extension retail partner, you’ll have access to:
- A comprehensive selection of premium pet foods, treats, and supplements.
- Marketing materials to help promote our products.
- A training portal for you and your staff to learn about our product lines.
- Dedicated support from our Retail Support Team.
- Special pricing
- Access to exclusive promotions
Do you offer support for marketing and promotions?
Yes! We provide marketing materials, including brochures, product guides, and digital assets, to help you promote Health Extension products in your store. Additionally, our team is available to assist with promotional planning.
Do you offer any training or support for retailers?
Yes! We offer training and resources to support our retail partners. Visit www.healthx.pet to sign up for our training platform and access valuable learning materials.
Pet parent in your store with product questions?
For product-related FAQs to help your customers, visit our Pet Parent FAQ page for detailed answers on ingredients, feeding guidelines, and more
How can I contact Health Extension?
Please email us at info@healthextensionstore.com or live chat us during our hours:
Monday - Friday: 9am- 5pm EST
What types of products do you sell?
Health Extension offers a variety of premium pet products, including:
Dry Dog & Cat Food
Wet Dog & Cat Food
Treats & Chews
Supplements
Meal Toppers
Grooming & Training Products
To easily find specific products, use our navigation bar or the search feature at the top of the page
Is there a minimum order quantity?
No, we do not have a minimum order requirement. Retail partners can order based on their specific needs.
I'm having trouble logging in. What should I do?
If you’re experiencing login issues, please reach out to via our live chat as this will be the fastest way for us to help. Please make sure to check your spam/junk email folder for our emails. For further help, contact our Customer Care Team at 800-992-9738.
How do I place an order?
Here’s how to place an order on the Health Extension Wholesale website:
Visit: Go to: www.healthextensionstore.com.
Log In: Click on "Log In" at the top right and enter your wholesale account credentials. If you’re new, please sign up to create a wholesale account.
Browse Products: Navigate through the categories or use the search bar to find products you’d like to order.
Select Quantity: Choose the quantity for each item and add them to your cart. Wholesale prices will be displayed once you’re logged in.
Review Cart: When ready, click on the cart icon to review your selections and ensure quantities are correct.
Checkout: Click “Proceed to Checkout” and follow the prompts to enter shipping information and choose a payment method.
Confirm Order: Review all details, then click “Place Order” to complete. A confirmation email will be sent to you once the order is successfully placed.
For assistance, feel free to reach out to our Customer Care Team at 800-992-9738.
Do you have a special program for Breeders?
Yes, please fill out the application form here.
What payment methods do you accept?
On our Health Extension Wholesale website,www.healthextensionstore.com, we accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, some customers may have options to pay with PayPal or other digital payment methods if available.
Can I edit my order after placing it?
Once an order is placed, changes are not guaranteed. Contact our Customer Care Team at 800-992-9738 as soon as possible for assistance.
How fast is shipping?
All orders ship from New York and typically arrive within 3-5 business days. Transit and delivery times may vary by carrier.
Can I cancel my wholesale order?
If you wish to cancel your order, please reach out to us as soon as possible. You can email us at info@healthextensionstore.com or use our live chat feature on our website. If your order has already shipped, we cannot cancel it.
Do you offer drop shipping services?
No, we do not currently offer drop shipping services. All orders must be placed and shipped directly to your business location.
Who can I contact if I need help with my payment?
If you need specific assistance with an your invoice, please reach out to our accounting team: ar@healthextension.com.
My tracking information isn't working; what should I do?
If your tracking information isn't updating or showing movement, it may take up to 24 hours for tracking details to refresh once shipped. Also, please check your junk/spam email folder for the tracking. If you’re still experiencing issues after this period, feel free to contact our Customer Care Team:
Phone: 800-992-9738
Email: info@healthextension.com
Do you offer drop shipping?
No, we do not currently offer drop shipping services. All orders must be placed and shipped directly to your business location.
Do you ship outside the US?
We greatly appreciate your interest in our brand. Unfortunately, we only ship within the continental USA. We do not ship to Hawaii & Alaska (& other outlying islands). We apologize for this inconvenience.
Where are your products made?
Most of our products are made in the United States. All ingredients used are sourced in the US or approved countries (several of which are a part of the European Union) that can provide a higher standard of quality than the USA can. Our GEO cans are made in Canada but they are one of the countries approved for sourcing. No ingredients used are sourced in China.
Do your cans contain BPA?
All of our cans are BPA free!
Do you conduct inbound testing for active ingredients, pathogens and toxins for your raw materials?
Yes. Our rigorous quality assurance program ensures that raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, listeria, and heavy metals before accepting them into the facility.
We have over 140 checkpoints for our products
TESTING BEFORE COOKING
Our rigorous quality assurance program ensures that every batch of our raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, and listeria, before accepting them into the facility.
TESTING DURING COOKING
We have an extensive sampling procedures throughout the cooking process which is done at an independent third-party laboratory to ensure compliance with all requirements related to food safety standards.
TESTING AFTER COOKING
We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.
How can I apply to become a retail partner with Health Extension?
To apply, complete our Health Extension Retailer Application (https://healthextensionstore.com/pages/retailer-application)
Once submitted, our team will review your application and contact you within 1-2 business days with the next steps.
What type of businesses are eligible to become retail partners?
We partner with brick-and-mortar retail stores. Please note, we do not accept third party online resellers.
What are your policies on selling Health Extension online?
We partner with approved retailers who meet our e-commerce guidelines. However, we do not permit subcontractors to sell our products on platforms like Amazon, as we prioritize maintaining brand consistency and customer experience. If you are a currently retailer, you are required to abide by MAP policy. If you do not, your access to purchasing our product will be revoked.
What benefits do retail partners receive?
As a Health Extension retail partner, you’ll have access to:
- A comprehensive selection of premium pet foods, treats, and supplements.
- Marketing materials to help promote our products.
- A training portal for you and your staff to learn about our product lines.
- Dedicated support from our Retail Support Team.
- Special pricing
- Access to exclusive promotions
Do you offer support for marketing and promotions?
Yes! We provide marketing materials, including brochures, product guides, and digital assets, to help you promote Health Extension products in your store. Additionally, our team is available to assist with promotional planning.
Do you offer any training or support for retailers?
Yes! We offer training and resources to support our retail partners. Visit www.healthx.pet to sign up for our training platform and access valuable learning materials.
Pet parent in your store with product questions?
For product-related FAQs to help your customers, visit our Pet Parent FAQ page for detailed answers on ingredients, feeding guidelines, and more
Still have questions?
If you’d like further details, please don’t hesitate to reach out.
We’re here to help!
You can start a live chat with us or send an email to Info@healthextensionstore.com.